At a glance
- Private drafts and private conversations are not opened to your partner because you invite or pair with them.
- softbond help may be processed through the OpenAI API; we do not describe that as unreadable by every processing provider during the action.
- Content reaches the other person only after explicit approval, and a Living Agreement requires clear agreement from both sides.
- softbond is a communication tool, not therapy, not an emergency service, not a judge, and not a relationship score.
At a glance
The core principle is simple: you can think privately before you share. softbond gives you room to phrase, clarify, apologize, set a boundary, or prepare for a hard conversation without your partner seeing the draft.
When a conversation becomes shared, the transition is not automatic. A message, wording, or agreement moves into couple space only after a clear action from the relevant user.
This page is a short trust explanation. The full legal details live in the Privacy Policy, Terms of Use, and Consent Document.
Private vs shared
A private conversation is a place to think out loud. Your partner does not see drafts, change requests, rejected wording, or thoughts you did not choose to share.
Inviting a partner or creating a couple in the app does not open your private conversation history to them. It creates a new shared space for things both people choose to manage together.
In a shared space, such as a Repair Session, there are still private moments before sharing. Only explicitly approved content crosses to the other person.
What goes to OpenAI
When you ask for wording, clarification, conversation prep, possible-response rehearsal, or Repair Session help, the relevant text may be processed through the OpenAI API.
The goal is to send only what is needed for the specific action. Asking for alternative wording for one message should not require sending the whole relationship history unless that context is necessary.
During processing, OpenAI needs to process the text in order to return an answer. We therefore do not promise that no processing provider can read the text during the action. We do explain when it happens and why.
Approval before sharing
softbond does not send a message to your partner on your behalf. Suggested wording is a preview until you choose to share or copy it.
In a Repair Session, the move from private side to shared side requires an explicit action. Your partner does not get a preview of your draft, rejected wording, or change requests.
Repair Session modes are inferred behind the scenes and are not shown as a user choice. Users do not need to pick whether a conversation is a conflict repair, hard topic, or agreement builder.
Living Agreements
A Living Agreement is a point of agreement both people chose to save after a conversation. It is meant to help remember what was agreed, not to become ammunition in the next argument.
A Living Agreement requires clear approval from both partners. It can be revisited, updated, reopened, or replaced when life changes.
We measure whether Living Agreements are created, viewed again, and reopened because that is an important sign that the product helps a conversation become clear action.
Safety and boundaries
softbond is not therapy, couples counseling, an emergency service, or a risk-assessment tool. In acute distress, suicidality, or violence, contact professional human help or emergency services.
The system should not help phrase threats, coercion, deliberate humiliation, stalking, privacy intrusion, or pressure around intimacy. In those cases it may stop and point to the Content and Safety Policy.
softbond also does not diagnose you or your partner, score the relationship, or decide who is right.
Export, deletion, and leaving
Your account remains yours even when you are paired. You can request data export, item deletion, or account deletion under the rules in the Privacy Policy.
Personal/private information is handled separately from shared couple information. Deleting shared information needs more care because both partners may have a right to see approved messages or agreements created together.
Leaving does not require partner approval. The product should explain in advance what remains, what is deleted, and what becomes limited after leaving.
Pricing honestly
Alpha use may be free for testers so we can learn and improve the product before broad launch. That does not mean the product promises a permanent free tier.
The direction for the public product is transparent subscription: paid Solo before pairing, and a fresh Couple trial when a couple pairs. No credits, usage packs, pay-per-message, or fake-free tier that hides material limits.
Prices and terms will be shown before billing. Each user keeps an independent account, and the ability to leave does not depend on partner approval.